Shipping and Returns

When will my order ship?

We process orders Monday through Friday. We do not process or ship orders on weekends or holidays. We get most orders out the same or next day. If we use UPS, you will get an email from UPS and one from us when your order ships! Please allow 7-14 business days for orders to arrive. If we have a problem getting your product in stock we will notify you by email or phone.

SHIPPING

All in-stock orders are shipped within 24 hours on regular business days. If an item is out of stock and is not expected within 48 hours, we will email you and give you a projected ship date. Please make sure you provide a correct shipping and email address on your order. UPS charges $15.00 for incorrect or misspelled shipping information. This will be charged to the customer’s credit card.

UPS delivery dates vary by country, please check with your provider prior to placing your order.

What if I provided the wrong address on my order?

If you incorrectly input your address, forget to add your suite or apartment number, input your zip code incorrectly, you will be charged $15.00. No exceptions.

UPS charges MaxQ Nutrition this fee to send it back or to intercept your package when they cannot find your shipping destination. If you want your order re-shipped it will be the original shipping cost of your order plus the $15.00. If you want to cancel the order, your credit will be minus the $15.00 fee, 20% re-stock fee and minus the shipping cost.

So please double and triple check your address after you input it. We do not want to charge these fees to you.

What is Package Delivery Insurance?

Insure your package arrives every time. For $1.99 your package delivery is guaranteed, no questions asked. $1.99 covers your package 100%. If you package is ever lost, stolen or damaged during shipping it is replaced and re-shipped at no cost to you.

*Does not cover International Shipments

Domestic Shipping 

All orders are shipped either USPS or UPS and rates are provided upon checkout.

Please realize that it may take 24 – 48 hours to process your order, and that UPS doesn’t pick up or deliver on weekends. By shipping with one of the above selections you will get your package sooner than by shipping ground, but not necessarily in 1 – 3 days.If I order “NEXT DAY AIR” when will it arrive?

That depends on when you place the order. If you order the product late Friday night, then we will ship it Monday. You should then receive it Tuesday. If we are back ordered on something you want next day air, we will notify you by email and give you the option of waiting and still using next day air or changing to ground shipping. We try to get your order out ASAP! If you order after 12 noon EST, your order will not ship until the following business day.

Shipping to Canada

PLEASE NOTE: If you select Canada UPS, you may be charged an additional fee for delivery. This fee is completely out of MaxQ Nutrition’s control.
What about International orders?

We do ship internationally. We use UPS Worldwide Expedited unless notified otherwise. See above for details. We may charge your credit card a non-refundable “TEST” amount and ask you to verify that amount. This is a security feature. We may ask you to fax us your picture ID. After confirming your credit card, we will process your order.

INTERNATIONAL ORDERS:

What is UPS Worldwide Expedited shipping?

It will arrive in 7-14 days depending on customs. If an item is ordered that happens to be illegal in your particular country and it is confiscated, you are still responsible for full payment. Tracking and proof of delivery of UPS Worldwide Expedited packages is almost impossible and customs may not notify you the package has been confiscated. You will still be responsible for the full value of the order.

Please make sure your email address is correct and a valid phone number is given. This will help ensure that you get your order.

First time customers with foreign orders may be asked to verify their credit card. A non-refundable amount between $0.01 – $10.00 will be charged to your credit card. The customer will need to contact their credit card co. and retrieve the amount in US $ dollars. Email us this amount so that the remaining balance of the order can be billed to your credit card and your order can be shipped. This is done to prevent the use of stolen credit cards, and will not have to done on future orders.

  • We do not guarantee delivery of these shipments and no refunds will be given on lost or damaged shipments.
  • Delays in international shipping are typical and lead times can be extended.
  • If customer refuses to take delivery on an order they are still responsible for all charges incurred from the order.
  • Customer is responsible for all fees involved to collect payment for orders.
  • MaxQ Nutrition is not responsible for orders after leaving the United States.
  • We are not responsible for Duties and Customs.
  • We are not responsible for finding and informing you about your country’s Customs regulations.
  • We are not responsible for any confiscations done by your Government for any reason whatsoever.
  • You agree not to file a charge-back with your credit card provider if order is lost or damaged.

MaxQ Nutrition reserves the right not to ship to a particular country due to custom laws and regulations

* By placing your order, you agree to the terms of our International Shipping Agreement, which you will acknowledge during checkout before you can place your order. Please read this entire agreement as it is binding.

What about customs in my country?

It is impossible for us to know every countries customs policies. It is up to YOU to check your countries customs policies and only order IF it is accepted into your country. We cannot refund an order if it is taken or lost by your country.

How do you ship to the military?

We use the APO and USPS. They get it to the military and they take it from there. It is difficult to tell you how long it takes due to where you may be in the military.

APO/Military Orders 

All APO/Military orders are shipped via USPS. Shipping will be added when the order is processed, if you need to know the shipping charge send us and email with the order. Since these are sent inside the US and then the Military forwards them shipping is usually at the Domestic rate. Delivery time is usually 1-3 weeks.
Do I get a tracking number?

Yes! When we process your order, you get a tracking number emailed to you after 4pm US Eastern Standard Time the day your order ships so you can track the order right to your doorstep! We need an accurate email to get this to you.

What type of packaging is my order shipped in?

We understand the need for privacy so our orders are shipped in brown boxes or padded envelopes. For further privacy, the shipping label may state “Fulfillment Company” instead of MaxQ Nutrition.

RETURN POLICY

We do not accept returns of opened products. All unopened merchandise can be returned within 30 days for exchange or credit. Any order received after 30 days of purchase will be sent right back to you. Customer is responsible for all shipping charges on returns. All returns are subject to a 20% restocking fee. No returns on special orders. You must email or call before sending something back to MaxQ Nutrition. Once we hear from you, we will note your order that you will be making a return.

What will happen if you do not contact us and you decide to send something back? We apologize, but the package will be marked “return to sender” and sent right back to you. Please follow our return procedure and we will be happy to work with you and get you your credit as soon as your return arrives to our Return Dept.

Attention: Due to the amount of recent returns, if you used a free shipping code when placing your order, then decide to return it to us, you will be responsible for paying back what the original shipping cost would have been. It will be deducted from your credit.

Mail returns to:

MaxQ Registered Agent 120 Keefer st Ottawa On Canada K1M1T5

DAMAGES/SHORTAGES

All orders are photographed with a digital camera and tripled checked for accuracy. All shortages are to be reported within 24 hours of receipt. Please keep the original carton. Please report all damages within 24 hours so we may file claim with shipper. Email us at info@MaxQNutrition.com Be certain to state your order #.

Cancelling Orders 

Orders can be cancelled before they are shipped for a 10% processing fee. Orders that have been shipped cannot be cancelled and must be returned by the customer for a 20% restocking fee if unopened. Filing a charge-back with your credit card company and receiving the package is a felony. MaxQ Nutrition reports all internet crime to the proper authorities and turns the person over for to our collection lawyers. Customers filing charge-backs are responsible for all fees incurred to collect the debt.

Contacting Us

If you have any questions about these Terms Of Use, the practices of our sites, or your dealings with our sites, you may contact:

MaxQNutrition USA
Email: info@MaxQNutrition.com

 

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